Ryanair Luggage Row at Sofia Airport Triggers Probe

A Ryanair passenger at Sofia Airport in Bulgaria was denied boarding after staff claimed her hand luggage was too large, despite her managing to fit it into the airline's sizer. The woman broke down in tears and pleaded with staff, but was ultimately refused boarding after declining to pay extra baggage fees. Witnesses reported that other passengers were threatened with flight cancellation if they did not proceed to the bus, forcing them to leave her behind. The incident was filmed, went viral online, and provoked widespread criticism of the airport staff's handling of the matter. Bulgaria's Deputy Prime Minister and Minister of Transport has ordered an official investigation into the actions of ground staff and airport security. The episode has ignited debate about airline baggage policies and staff treatment of passengers.