Airbnb CEO Plans AI-Driven Platform Expansion, Gig Jobs for Displaced Workers

Airbnb CEO Brian Chesky envisions the company evolving into an "everything" platform driven by artificial intelligence (AI), community, and expanded services, aiming to build one of the first truly AI-native applications to enhance travel and life experiences. Chesky believes that although AI will disrupt many white-collar jobs, hospitality and service roles will remain largely human-driven for the next five to ten years because people desire personal, authentic interactions, such as when visiting Bordeaux or Lake Como. He sees Airbnb as a potential refuge for workers displaced by AI, offering opportunities through expanded services and experiences, including hosting activities and personalized services that leverage human skills. Chesky also highlighted that AI's advancement opens new business possibilities for Airbnb, allowing it to enter markets once considered mature by reimagining the interface through AI. This strategy aligns with broader trends where flexible, human-centric gigs are expected to grow amid technological disruption. Overall, Chesky is optimistic about Airbnb's future as a defining app that emotionally connects with users while supporting a workforce adapting to AI-driven changes.