Wheelchair User Denied Ramp at London Station

Anna Landre, a wheelchair user and disability activist, was denied ramp assistance at London Liverpool Street Station when attempting to board a train to Cambridge because staff claimed they were too busy and later accused her of rudeness after she asserted her rights. Despite arriving 15 minutes early, Landre was told to pre-book in the future, even though the law entitles disabled travelers to 'Turn Up and Go' assistance. After a disagreement, staff denied her further assistance and effectively banned her from boarding at the station. Landre criticized the staff's actions as 'abled-mansplaining' and emphasized that only abusive, not merely rude, behavior should disqualify someone from receiving help. Network Rail apologized and launched an investigation, admitting a failure to provide required support. Advocates noted that only 11 percent of UK stations are fully staffed at all times, posing ongoing challenges for disabled passengers seeking spontaneous travel.