Cyberattack Disrupts Georgia SNAP Benefits Call Center
Cyberattack Disrupts Georgia SNAP Benefits Call Center

Cyberattack Disrupts Georgia SNAP Benefits Call Center

News summary

Georgia's Electronic Benefit Transfer (EBT) call center, operated by contractor Conduent, was targeted in a cyberattack on July 28, 2025, involving bots that disrupted service and attempted to improperly access user accounts. The attack affected the Interactive Voice Response (IVR) system, which recipients use to check card status and balances, leading to a temporary service disruption while Conduent implemented interim security measures at the request of the Georgia Department of Human Services (DHS). Although no confirmation has been made regarding personal data breaches, DHS is working with the Georgia Technology Authority and keeping the U.S. Department of Agriculture's Food and Nutrition Service informed as investigations continue. Conduent noted an unusual spike in inbound calls and took steps to block suspicious activity, emphasizing ongoing monitoring of the system. The incident occurs amid ongoing nationwide issues with EBT fraud, where scammers exploit vulnerabilities to rapidly drain SNAP benefits, often linked to international crime rings. Officials urge cardholders to remain vigilant, with Conduent promoting its ConnectEBT app feature that allows users to lock and unlock their cards between purchases to enhance security.

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