US Justice Department Sues Uber for Disability Discrimination

The U.S. Department of Justice has filed a federal lawsuit against Uber, accusing the ride-sharing company of systematically discriminating against passengers with disabilities in violation of the Americans with Disabilities Act. The complaint alleges that Uber drivers routinely refuse rides to individuals with service animals or foldable wheelchairs, impose unauthorized surcharges, and sometimes insult or demean disabled passengers. Despite previous settlements and Uber's implementation of policies like service animal education videos and rider notifications, the DOJ contends these measures have been insufficient to prevent ongoing discrimination. Uber maintains a zero-tolerance stance on confirmed service denials and claims to take decisive action against violating drivers, but the lawsuit seeks injunctive relief, monetary damages, civil penalties, and a jury trial. This marks a renewed and escalated legal challenge highlighting persistent issues within Uber's driver training and enforcement of disability-related policies. The case underscores regulatory scrutiny over ride-sharing companies' treatment of disabled individuals and demands substantive changes to ensure equal access.